Shipping & Returns
LIMITED TIME FREE SHIPPING ONLY APPLICABLE ON ORDERS OVER $750.
Shipping & Rush Orders
On average, standard (Primed or Standard Painted) orders ship around 15-20 business days from being reviewed and verified by our production team for accuracy if being placed during regular volume times. Please note that during higher volume periods, company and/or federal holidays, or circumstances that are outside of our control (ie weather), orders can experience delays.
When an order is placed, our production team reviews the order details for accuracy within 1 business day of the order being placed. Once reviewed, they get the order into the production queue and the order will ship within our current lead time frame depending on the specifications of that order.
Please note: Painted orders, specifically custom paint, can also experience delays as we add additional quality assurance steps to ensure that the paint has adhered properly to the material of choice for durability.
We ship both common carrier and FedEx Home Delivery. When shipping common carrier, we try to select the best carrier that we have the least damage history with. We completely enclose common carrier shipments in wooden crates that are both stapled and screwed together. If you require lift gate service to unload crates, the lift gate charge we incur will be added to your invoice.
– Our rush or expedited orders are always two weeks (unless we finish before) and the rush fee is 30% of the order total. Rush or expedited orders must be approved by our team.
Due to recent material delays, our lead times have been impacted as outlined below.
Current Lead Times:
- PVC Orders: 15 Business Days
- Composite Orders: 15-20 Business Days
- Wood (Pine, Cedar, Mahogany, Red Grandis) Orders: 30 Business Days
- Vinyl Orders: 2-4 weeks
Damages
If an order arrives damaged from transit, please have the below information ready and submit a claim to the form found here as soon as possible:
1) Pictures of any damaged shutters. We will need at least 1 picture for each damaged shutter.
2) Pictures of the packaging (boxes or crate) that the damaged shutters arrived in.
3) Picture(s) of the shipping label(s).
4) Quantity and specs of the damaged shutter(s). For example: 1 of the 12×36 shutters and 2 of the 14×40 shutters.
We will then assess the damage and determine if a touch-up kit or a remake is needed. Remakes are moved to the front of the line so they can get out ASAP.
If possible and if damage is noticeable upon arrival, please note any damage on the freight bill. This helps expedite the process if a freight carrier was used.
Returns
Since all products are custom produced to customer’s specifications, returns will not be accepted. If a product is damaged in shipping, the replacement will be moved to the front of the line and reshipped as soon as possible.
